How to Design a Communication Skills Training Program

Developing successful communication skills is key to both personal and business areas of anyone’s life. Acquiring these skills in personal life aids people on all levels, including relationships with family, friends and acquaintances. Using proficient communication skills in business alleviates disagreements between co-workers, supervisors and customers. Designing a strong communication skills training program proves profitable in the long run because it appeals to a large audience.

Step 1

Lay out an outline of topics that will be taught within the program such as interpersonal skills, personality types, assumptions (both good and bad), barriers to effective communication and conflict resolution. Select concrete objectives for each topic using similarities such as definitions, examples, steps, self-analysis, role playing and group interaction. Figure out if you will design an overall summary of topics within each course or create more in-depth courses within the program. Gather pertinent information for each topic.

Step 2

Determine the number of courses based on topics and objectives. Set up the amount of time needed for the overall program and develop a time-frame for each individual course. Decide on the format of each course. Will the course be taught individually online at the participant’s own pace or within the framework of a one- or two-day seminar? Set up the program through a reputable website, if presenting the program online. Establish who your audience will be: beginners, advanced participants, white-collar workers or English learners.

Step 3

Incorporate technology aids in the program. Include presentation software such as Microsoft PowerPoint when presenting on-site or Adobe Captivate if presenting online. Utilize unique software features such as animations, online examples, screen shots and diagrams. Use free online training materials and exercises to enhance your program. Verify terms and conditions as well as licensing.

Step 4

Prepare handouts with pertinent information and examples. Insert course outline and objectives, online resources and role-playing examples. Give credit to outside references. Compile a list of recommended reading resources. Incorporate frequently asked questions. Specify online vocabulary and sentence structure tutorials.

Step 5

Include an evaluation sheet for participants to fill out and give to you at the end of the program. Ask specific questions such as most pertinent topic, least helpful objective and best role-playing exercise. Adjust the program as needed once you have reviewed evaluations.